Sadly, protonic.com is closed. With only a core of 3 or 4 committed volunteer Technicians, we were neither able to maintain the excellent volunteer Technician base, nor were we able to justify the cost of running the site with almost a non-existent cash flow from donations. Code and server support were becoming too much of a full time job for me and was becoming onerous.
Manufacturer support options are becoming much better as is software, negating the need for a site such as protonic.com.
All Client data is no longer available, but every client should have in their possession all correspondence between them and one of our former Technicians in their E-Mail.
Unfortunately, at present, and in the future, help will only be available via Internet discussion groups and Internet searches.
All in all, I decided that for the reasons above, protonic.com could no longer provide the excellent service expected by our Clients as was done in the past.
Richard Streeter - Owner, General Manager, protonic.com